Help Desk Specialist

Company Name:
Position Title: Help Desk Specialist
Location: Carlisle, PA
Clearance Level: Must be able to obtain Secret Clearance
CRGT Inc. is seeking to hire a Help Desk Specialist to support our Carlisle Barracks customer. This position requires a minimum of 1 year of experience, A+ or Network+ certification, and within six months of employment the candidate must obtain a Security+ certification. The ideal candidate is a self-starter, quick learner and has a track record of resolving technical issues as well as customer service issues. The selected applicant will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Key Responsibilities:
Provide first level call support for the Service Desk/Network Operations Center.
Create incident tickets, verify machine configuration and actively escalate issues as needed.
Provide Level 1 technical support and escalate calls to the proper department members if the technical issue cannot be completed by end of call.
Document all communications through incident tickets including but not limited to: phone, email, part orders including tracking numbers
Troubleshoot networking and communication problems
Analyze log files
Work cooperatively with client technical support groups when troubleshooting
1 years of Information Technology experience
Current A+ or Network+ Certification
Excellent Customer service skills, including possessing good interpersonal skills, telephone techniques with active listening, questioning, and writing skills.
Must be a US citizen
Ability to obtain a Secret clearance
Must be able to obtain a DoD 8570.01-M Compliant certification, such as Security+ within 6 months of start
Current Security+
Current ITIL Foundation training and certification
Experience providing help desk support
Previous Army experience
Excellent and competitive compensation available
The selected Applicant will be subject to a government security investigation and must meet eligibility requirements for access to information classified at the SECRET level.
About Us:
CRGT Inc. is a leading provider of mission-critical, complex, and innovative information technology solutions to a diverse set of Federal Government customers. We provide expert solutions in the areas of Agile Software Development, Big Data and Analytics, Cyber Security and Infrastructure Optimization primarily to federal civilian agencies as well as the Department of Defense and the Intelligence Community. CRGTs solutions process terabytes of information, support tens of thousands of users, manage thousands of daily transactions, and significantly improve how our customers manage and respond to constantly evolving challenges.
CRGT focuses on delivering high-end services and solutions with key technology discriminators. Our customer base includes the U. S. Postal Service, the Department of Homeland Security, the Department of Treasury, the Securities and Exchange Commission, the Environmental Protection Agency, the Department of Transportation, the U.S. Army, and more. CRGTs experience spans 28 years, and as a mid-sized organization, we offer customers the flexibility they value especially in todays fast-paced market. CRGT is a portfolio company of Bridge Growth Partners, LLC. For additional information on CRGT, please visit .
CRGT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status and or any other characteristic protected by law.

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